Business Process Outsourcing & Operations Support.
Delegate administrative back-office, customer care, and technical support to supervised, highly productive teams.
Functions we operate for your business.
Customer Care & Support
- Omnichannel customer care (Email, Chat, Phone)
- Tier 1 & Tier 2 technical helpdesk
- Dispute and claims resolution
- 24/7 round-the-clock availability
- Customer satisfaction (CSAT) analytics
Back-Office & Admin
- Accounting bookkeeping & entry
- Invoice reconciliation and processing
- CRM hygiene and database enrichment
- High-volume content moderation
- Document processing and archiving
Commercial Operations
- Targeted B2B sales outreach
- Qualified sales appointment setting
- Prospect qualification & lead cleaning
- Invoice & quote follow-up calls
- Order processing and dispatch tracking
How we integrate your operations.
Workflow Mapping
- Current workflow analysis
- SLA contract definition
- Standard operating procedures (SOP)
Team Assembly
- Bilingual talent screening
- In-depth tool training
- Competency testing
Supervised Ramp-Up
- Shadowing & trial period
- Active QA & call monitoring
- Workflow calibration
Ongoing Governance
- Weekly KPI performance reports
- Monthly steering committees
- Continuous productivity gains
Frequently Asked Questions
Everything you need to know to partner with Faseya Group with complete confidence.
Where are your BPO teams located?
Our operations hubs are located in West Africa (Dakar, Abidjan) delivering native French and English proficiency under European management standards and strict QA supervision.
How do you protect data confidentiality and compliance?
All agents sign legally binding NDAs. Workstations are fully secured, GDPR-compliant, VPN-isolated, and monitored to ensure absolute enterprise data integrity.
How long does it take to deploy a dedicated team?
A dedicated team trained on your proprietary workflows is typically operational within 2 to 3 weeks following scoping approval.
Estimate your cost savings in 30 minutes.
Speak with a BPO practice director to identify workflows ready for delegation and calculate expected unit cost reductions.
30 min exchange
Concise and direct diagnosis with a practice director.
100% no commitment
Strictly confidential discussion, zero purchasing obligation.
Actionable insights
You walk away with clear operational recommendations.
Request an operational cost diagnostic.
We map your repetitive workflows and provide a turnkey dedicated squad proposal.
Prefer a direct discussion?